What is the turnaround time for items?
Orders are typically ready to ship in 2-3 business days. Items will ship based on the following guidelines:
Orders of $45 or less (excluding shipping charges)
USPS First Class Mail - 2-5 business days in transit
Orders over $45 (excluding shipping charges)
USPS Priority Mail - 2-3 business days in transit
If you need faster shipping than the times above, please contact me prior to placing your order!
There's an issue with my shipping address - can it be changed?
If you notice an issue with an address, please contact me as soon as possible with the corrections.
All orders will be sent to the address given on the order unless otherwise requested. Please ensure this address is ACCURATE and COMPLETE as I will use it EXACTLY as given. I have no way to know if the address is correct, so please DOUBLE CHECK when completing the payment process.
Do you accept returns or exchanges?
Returns and exchanges are not accepted due to the nature of personalized items. If your items arrive damaged due to shipping or I made a mistake on your order, please contact me immediately. I want you to be super happy with your purchase, so if you are not satisfied in any way, please let me know and I will do my best to make it right!
Do you send digital proofs before printing?
I only send PDF proofs if requested, or if I feel I need your approval prior to printing. Most orders do not require the proofing step and it allows me to get your items to you much faster!
If you would like a proof before I print, please let me know in the notes section at checkout. All proofs are emailed to the email address on the order. If you have another you prefer please provide it.
All PDF proofs are locked, unprintable files and are for preview purposes only.
Is your logo printed on the cards?
Yes, my logo is printed small in light grey on the bottom back center of the cards as a quality mark.
If you would like this left off, please let me know at the time of purchase and I will accommodate your request.
Will the printed colors look exactly like they do on my screen?
All monitors and devices display color differently, therefore on screen colors may vary from printed colors. Please note that the gold on the swatch chart is NOT metallic - it is simply gold in hue.
How do I add my personalization?
Please type your personalization into the correct fields on the item screen before adding to your cart. I will copy and paste your text exactly as you input it, so please DOUBLE CHECK it!! In cases where the listing states the text is all upper or lowercase, the name will be converted to that case.
How are the items packaged?
Notecards and envelopes are packaged in beautiful clear plastic boxes and notepads are packaged in sealed cello sleeves--making perfect gifts for yourself or someone special!
What kind of paper and printing do you use?
All paper items in my shop are digitally flat printed with archival inks.
- Notecards are printed on smooth, white, heavyweight 100lb. coverstock.
- Notepads are printed on matching smooth, white 70lb. text weight paper - much heavier than standard paper, but not as thick as coverstock.
Do you offer custom design services?
No, I am not currently taking on any new custom design work. We just don’t have time!