Frequently asked questions
Don't see the answer to your question? Feel free to reach out via our contact form or email me directly at firstname.lastname@example.org
All paper items in my shop are digitally flat printed with archival inks.
- Notecards are printed on eggshell finish, white, heavyweight 110lb. coverstock.
- Notepads are printed on matching smooth, white 70lb. text weight paper – much heavier than standard paper, but not as thick as coverstock.
- ALL white paper is Mohawk premium stock
Notecards and envelopes are packaged in beautiful clear plastic boxes and notepads are packaged in sealed cello sleeves–making perfect gifts for yourself or someone special!
All monitors and devices display color differently, therefore on screen colors may vary from printed colors. Please note that the gold on the swatch chart is NOT metallic – it is simply gold in hue.
Yes, our logo is printed small in light grey on the bottom back center of the cards as a quality mark. If you would like this left off, please let me know at the time of purchase and I will accommodate your request.
I only send PDF proofs if requested, or if I feel I need your approval prior to printing. Most orders do not require the proofing step and it allows me to get your items to you much faster!
If you would like a proof before I print, please let me know in the notes section at checkout. All proofs are emailed to the email address on the order. If you have another you prefer please provide it.
All PDF proofs are locked, unprintable files and are for preview purposes only.
Orders are typically ready to ship in 1-3 business days. Default shipping is based on the following guidelines:
- Orders of $50 or less (excluding any taxes): USPS First Class Mail – 2-5 business days in transit
- Orders over $50 (excluding any taxes): USPS Priority Mail – 1-3 business days in transit
You have the option of upgrading to Priority Mail at checkout if your order is $50 or less. If you need faster shipping than the times above, please contact me prior to placing your order!
Is this a gift SHIPPING DIRECT the recipient? I can omit the receipt and include a personal note from you in the package. Just let me know what you would like the note to say in the gift note field at checkout. We do not offer gift wrap at this time.
Possibly! If you see a font on a different item we offer, let us know which one and we will see if the swap is possible. We don’t offer a font chart at this time.
Yes! When you select a card quantity, you get the selected number of cards and a matching number of envelopes to go with them.
Possibly!! Please send me an email with what you are looking to have made along with the logo file you would like printed. I will review the file quality and request and let you know what is possible and the fee associated with the changes.
There’s no difinitive answer for this other than – sometimes. If you are looking for a custom change to a design, please email me before ordering and I will let you know what is possible and if there will be an additional fee associated with the change.
The product pages are set up to not allow you to add to cart unless all required fields are completed. Please check the personalization fields and be sure they are all complete before trying again. If you think there is a glitch, please email me and I can help! email@example.com
Please type your personalization into the correct fields on the item screen before adding to your cart. I will copy and paste your text exactly as you input it, so please DOUBLE CHECK it!! In cases where the listing states the text is all upper or lowercase, the name will be converted to that case.
If you notice an issue with an address, please contact me as soon as possible with the corrections.
All orders will be sent to the address given on the order unless otherwise requested. Please ensure this address is ACCURATE and COMPLETE as I will use it EXACTLY as given. I have no way to know if the address is correct, so please DOUBLE CHECK when completing the payment process.
Our delivery dates are simply estimates of when your item is expected to be delivered. We strive to beat those delivery times with every order, but once we ship the order, it is in the hands of the shipping carrier. The only service that offers guaranteed delivery dates is the USPS Express Overnight service – if you need this service please email me.
Yes! We can upgrade your item to USPS Express Overnight shipping for an additional fee. The fee will depend on the size and weight of your order, so if you feel you need the overnight shipping service, please email me at firstname.lastname@example.org
Unfortunately at this time, we only have an account with USPS and only have daily pickups from them. If you really need UPS or FEDEX, please email me at email@example.com and let me know and we can see what is possible.
We use USPS (United States Postal Service) for all our shipping.
Please let me know and I will make it right!!! If we made a mistake I will get it fixed immediately! It doesn’t happen often, but being as handmade as we are, the human element means mistakes happen sometimes. I want you to love your order, so please message me and I will help – firstname.lastname@example.org
The postal service does lose packages from time to time. If you think your package should have arrived, but has not, please email me and I will help! email@example.com
Returns and exchanges are not accepted due to the nature of personalized items. If your items arrive damaged due to shipping or I made a mistake on your order, please contact me immediately. I want you to be super happy with your purchase, so if you are not satisfied in any way, please let me know and I will do my best to make it right!